FAQs

WHAT IS YOUR RETURNS POLICY?

 

Given the hygiene considerations for our products we can only accept faulty items. Please email returns@thebigo.co.uk detailing the fault, the order number and your name and number. This must be WITHIN 48 hours of delivery. You will then be provided with a freepost return address and form to complete.

All toys must be thoroughly cleaned so that it can be tested. If you fail to do so the item cannot be tested and a refund cannot be issued.

A replacement will then be sent free of charge.

 

WHAT IS THE WARRANTY POLICY?

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.

HOW MUCH IS POSTAGE?

​Postage to the UK is £3.99 (1-3 business days) or FREE if you spend over £50.

Shipping to Ireland is £11.99 (2-11 business days)

Shipping to the rest of the EU is £14.99 (2-11 business days).

Shipping to the USA is £21.99.

We do not ship to the rest of the world at this time. 

IS YOUR PACKAGING DISCREET?

Absolutely! We wouldn't want your nosey neighbour knowing you're buying from a sex shop now would we?!

WHAT TOY DO I GET?

 

Unsure where to start? Don't know what to try next?

Email us at info@thebigo.co.uk. We're a completely female team and we will find your perfect toy for your tastes and budget.

 

DO YOU DO DISCOUNT CODES?

Join our facebook group for the latest sales, offers and competitions.

Search for 'The Big O' in your facebook search bar.